Q: How do I buy your bikes and components?
A: In order to offer the best price our products are only available through our website. We ship all over the world. Please do not hesitate to contact us about any questions you may have we are here to help! We accept Visa, Mastercard and Paypal.

Q: What is your turn around time once I place an order?
A: Once an order is placed we can generally ship within two to three days business days.  All bikes are custom assembled for your order from the frame up.  In the busy riding season sometime we do get backed up beyond 2-3 days.  Easiest is to call Brett direct, 970-402-2384 for a time line.  We build bikes Sunday, Tuesday, Thursday.  Our shipping days are Monday, Wednesday and Friday.

Q: How do I know if this bike is the right size for my child?
A: Please refer to the sizing information tabs under each bike model page. If you still have questions please give us a call 970-402-2384 or send us an email to info@trailcraftcycles.com .

Q: Where are you located?
A: We are located in beautiful Fort Collins, Colorado USA.

Q: Can I demo a bike if I am local?
A: We have a full fleet of demo bikes in Fort Collins.  We would love to have you come over, we are a short 1 hour drive north of Denver Metro and live at the base of some great trails!  You can park at our location and ride to dirt easily via the Cathy Fromme trail. Please contact us at 970-402-2384 to set up a time to demo a bike.

Q: Do you ship internationally?
A: Yes, we do! We ship using FedEx Great Rates or www.bikeflights.com for best rates.  You will be responsible for duty and taxes upon importing the bike into your country. Please email us your address and we can get a you a shipping quote.

Q: How do I set my tires up tubeless?
A: Your tires are already taped with Stans tape and we have included the valves needed to set your tires up tubeless. All you need is Tubeless Sealant.  If you have further question please let us know!
Here is a video for instruction.